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Reviews for Verano Apartments

Posted On: 3/22/2018

It's an okay play

We recently moved here in January and got an amazing apartment on the 3rd floor. We really love the apartment itself with no complaints. Warning: the walls are a chip like sheet rock and they ding and chip easily. The palm trees are beautiful and the weather is nice. The staff seems to be on their toes when you need them most of the time. However, there are a lot of Spanish speaking residents here and they seem to be top priority. The other day I waited for 45 minutes to speak with someone in the waiting room and every hispanic that came in got spoken with first. They didn't even acknowledge anyone waiting in the waiting room and the staff didn't direct them to the waiting room to wait their turn. Need to say, I am pregnant and hormonal. That did upset me. Also, the smell here is the worst. There are a loooottttt of dogs here. People let them poop on the sidewalk and grass and don't clean it up. On most days it literally smells like poop, pee and sewer. I really can't wait until our lease is up. We are having our first child in August and this is no place we want to raise him. When you move in you are supposed to receive two house keys, mailbox keys and gate openers. It's literally been almost 3 months and we haven't received our other gate opener. The first one given was broken and I've been calling trying to speak with someone. When you don't have a gate opener it's hard because while you're putting in the code and getting shocked in the process, another person zooms around you and opens the gate with their opener. I've almost been hit twice now because people here are rude and don't know common decency. In all, I feel blessed to have found a place last minute. Make sure you receive a tour and ask a lot of questions. Don't hesitate to look around if you aren't on a time crunch.
By: Anonymous     Verified Resident
Read Property Manager's Response

We are sorry about your unpleasant experience. Please know the office is always available to take your call and it is our duty to work with you to resolve any issues you may have. We want all residents to enjoy living here at Verano Apartments. If any further issues should arise, please contact us at 407-809-2200 or veranomgr@pinnacleliving.com. Have a nice day! Thank you, Annette Vargas Property Manager

Overall Rating

4 out of 5 stars

Ratings By Category

Parking
4 out of 5 stars
Amenities
3 out of 5 stars
Maintenance
4 out of 5 stars
Staff
3 out of 5 stars
Value
4 out of 5 stars
Location
5 out of 5 stars
Noise
4 out of 5 stars
Verano Apartments
2200 Villa Verano Way 
Kissimmee, FL 34744
(407) 809-2200